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California Privacy Notice (CCPA/CPRA)

Last Updated: January 26, 2026

This California Privacy Notice (“Notice”) supplements the Privacy Policy of Telezen MD, its owners, and affiliates (collectively, “Telezen MD,” “we,” “us,” or “our”) and applies solely to personal information collected from California residents (“consumers,” “you,” or “your”) in our capacity as a business under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (CCPA/CPRA).

This Notice describes the categories of personal information we collect, how we use and disclose that information, and the rights available to California residents.

1. Categories of Personal Information We Collect

We may collect the following categories of personal information within the last twelve (12) months:

A. Identifiers and Contact Information

Examples include your name, postal address, email address, telephone number, date of birth, and online identifiers.

B. Medical and Health Information (Sensitive Personal Information)

Information necessary to provide telehealth services, including medical history, health conditions, intake forms, prescriptions, treatment information, and other health-related data.

C. Financial and Transaction Information

Payment information such as credit card or debit card details and transaction history.

D. Protected Classifications

Characteristics such as age, gender, or disability status, where applicable and permitted by law.

E. Commercial Information

Records of products or services purchased, obtained, or considered.

F. Internet or Other Network Activity

Browsing history, interactions with our website, device information, IP address, and usage data.

G. Geolocation Data

Approximate location information derived from IP address or similar technologies.

2. How We Use Personal Information

We use personal information for one or more of the following business or commercial purposes:

  • To provide telehealth services, including medical evaluations, prescriptions, and coordination with licensed pharmacies
  • To verify identity and manage patient accounts
  • To process payments and fulfill orders
  • To communicate with patients, including customer support and service-related messages
  • To operate, maintain, and improve our website, systems, and services
  • To perform analytics, quality assurance, and internal research
  • To provide marketing communications where permitted by law
  • To maintain the security and integrity of our systems and prevent fraud
  • To comply with applicable legal, regulatory, and contractual obligations
  • To protect the rights, property, and safety of Telezen MD, our patients, and others

3. Sensitive Personal Information

We collect certain Sensitive Personal Information, including medical and health information, only as permitted by law and solely for purposes necessary to:

  • Provide healthcare and telehealth services
  • Ensure patient safety and continuity of care
  • Maintain system security and prevent fraud
  • Comply with legal and regulatory requirements

We do not use or disclose Sensitive Personal Information for purposes other than those permitted under the CPRA.

4. Selling or Sharing of Personal Information

Telezen MD does not sell personal information.

Telezen MD does not share personal information for cross-context behavioral advertising as defined under the CPRA.

5. Disclosure of Personal Information for Business Purposes

We may disclose personal information to third parties for business purposes, including:

  • Licensed pharmacies and healthcare providers to fulfill prescriptions and provide care
  • Service providers that assist with payment processing, data storage, customer support, analytics, and website operations
  • Professional advisors such as legal, compliance, and accounting services
  • Government authorities or regulators when required by law

When we disclose personal information to service providers, we require them to use the information only for specified business purposes and to protect it in accordance with applicable law.

6. Your California Privacy Rights

Under the CCPA/CPRA, California residents have the following rights, subject to certain exceptions:

Right to Know

You have the right to request information about:

  • The categories of personal information we collect
  • The sources from which personal information is collected
  • The purposes for collecting or using personal information
  • The categories of personal information disclosed for business purposes
  • The categories of third parties with whom personal information is disclosed

Right to Delete

You have the right to request deletion of personal information we have collected about you, subject to legal and regulatory exceptions.

Right to Correct

You have the right to request correction of inaccurate personal information we maintain about you.

Right to Limit Use of Sensitive Personal Information

You have the right to limit the use or disclosure of Sensitive Personal Information to purposes permitted by law.

Right to Opt Out of Sale or Sharing

You have the right to opt out of the sale or sharing of personal information. Telezen MD does not sell or share personal information as defined by the CPRA.

Right to Non-Discrimination

You have the right not to receive discriminatory treatment for exercising any of your privacy rights.

7. How to Submit a Privacy Request

You may submit a request to exercise your privacy rights by:

To process your request, we must verify your identity. Verification may require providing information such as contact details, account information, or health-related information sufficient to confirm your identity.

You may designate an authorized agent to make a request on your behalf. We may require proof of authorization and may request verification directly from you.

You may submit a request to know, delete, or correct personal information no more than twice within a twelve (12) month period, as permitted by law.

8. Response Timing and Format

We will confirm receipt of your request within ten (10) business days and respond within the timeframes required by applicable law. Our response will be provided in writing, unless otherwise requested or permitted.

9. Changes to This Notice

We may update this California Privacy Notice from time to time. If we make material changes, we will update the “Last Updated” date above. We will not use personal information collected previously for materially different purposes without obtaining consent where required by law.

10. Contact Information

If you have questions or concerns about this California Privacy Notice or our privacy practices, please contact us at:

Telezen MD
2999 NE 191st Street, Suite 330
Aventura, FL 33180

Email: support@telezenmd.com